FAQ

  1. How long does it take for my order to be processed?
    All orders are processed within 1-3 business days. Please note that processing times may be slightly longer during peak seasons or holidays.
  2. How will I know when my order has been shipped?
    Once your order has been shipped, you will receive a notification email with a tracking number that you can use to track your order’s progress.
  3. How long will delivery take?
    Delivery times vary depending on your location and the shipping method selected. Estimated delivery times will be provided during checkout.
  4. Can I return an item if I’m not satisfied with it?
    Yes, you can return your purchase within 30 days of receiving it for a full refund or exchange, as long as the item is in its original, unused condition with all packaging, certificates, and accessories.
  5. How do I initiate a return?
    To start a return, please contact our customer service team with your order number and reason for return. They will guide you through the return process.
  6. How long does it take to receive a refund?
    Once we receive and inspect your returned item, we will process your refund to the original payment method. It may take up to 7 business days for the refund to appear on your statement.
  7. What condition does the item need to be in for a return?
    Items must be returned in their original, unused condition with all packaging, certificates, and accessories. We cannot accept returns on items that show signs of wear or have been altered.
  8. Can I exchange an item instead of getting a refund?
    Yes, you can exchange an item by following the return process and then placing a new order for the desired item. Please contact customer service to begin the exchange process.